Privacy Policy

1. Introduction

Quorinth ("we," "us," or "our") is committed to protecting the privacy and personal information of individuals who engage with our property rental advisory services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with our team, or utilize our services.

We operate in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection regulations. This policy applies to all personal data processed by Quorinth in connection with our residential property rental services in Kuala Lumpur.

For questions regarding this Privacy Policy or our data practices, please contact us at [email protected].

2. Information We Collect

Personal Information Provided Directly

When you engage with our services, we may collect the following categories of personal information that you provide directly:

• Name, contact details (phone number, email address, mailing address)
• Employment information and current location
• Residential preferences and property requirements
• Financial information necessary for lease applications (income verification, bank references)
• Passport or identification card details for tenancy agreements
• Emergency contact information
• Any other information you choose to provide in communications with us

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and device identifiers
• Browser type and version
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Cookie data (see our Cookie Policy for more information)

3. How We Use Your Information

We process your personal data for the following purposes, based on legal grounds including consent, contract performance, and legitimate business interests:

Service Delivery

• Processing and responding to your property rental inquiries
• Arranging property viewings and coordinating schedules
• Preparing and executing tenancy agreements
• Facilitating communication between you and property owners
• Providing ongoing support during your tenancy period

Communication

• Sending service-related notifications and updates
• Responding to your questions and requests
• Providing information about available properties that match your stated preferences
• Sending lease renewal reminders and related communications

Business Operations

• Maintaining records for legal and regulatory compliance
• Improving our services based on client feedback and usage patterns
• Analyzing website performance and user experience
• Preventing fraud and unauthorized access

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Property Owners and Building Management

When you express interest in a specific property, we share relevant information with the property owner or building management for the purpose of processing your rental application and executing the tenancy agreement.

Service Providers

We engage trusted third-party service providers who assist with website hosting, data storage, legal documentation, and other business operations. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by Malaysian law, court order, or regulatory authority, or when necessary to protect our legal rights, prevent fraud, or ensure the safety of our clients and staff.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data during transmission and storage
• Access controls limiting personnel who can view personal information
• Regular security assessments and updates to our systems
• Secure physical storage of paper documents containing personal data
• Employee training on data protection and confidentiality obligations

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to addressing any data breach promptly and in accordance with applicable notification requirements.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active client records are maintained for the duration of the tenancy relationship plus seven years, in accordance with Malaysian record-keeping requirements
• Inquiry records from individuals who do not proceed to tenancy are retained for two years
• Financial and contractual documents are retained for seven years following lease termination
• Marketing consent records are retained until consent is withdrawn

Upon expiry of the relevant retention period, personal data is securely destroyed or anonymized.

7. Your Rights

Under the Personal Data Protection Act 2010 of Malaysia, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Right to Limit Processing: Request that we limit the use of your personal data in certain circumstances
• Right to Data Portability: Request transfer of your data to another service provider where technically feasible
• Right to Object: Object to processing of your personal data for direct marketing purposes

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty days, as required by Malaysian law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. We employ the following types of cookies:

• Essential Cookies: Necessary for basic website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and choices for future visits

For detailed information about our cookie practices and how to manage your preferences, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to external websites operated by property owners, building management companies, or other third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

11. International Data Transfers

Your personal information is primarily processed and stored within Malaysia. In limited circumstances, data may be transferred to service providers located outside Malaysia. When such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with Malaysian data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational considerations. When we make material changes, we will notify you by:

• Posting the updated policy on our website with a revised "Last Updated" date
• Sending email notification to clients with whom we have an active relationship

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.